At ‘Swapnil Saundarya E-store‘, all purchases are final. We will process refunds on goods that have been damaged as a result of transporting or handling. If any item has been damaged during transportation please contact us and we will process your case as expeditiously as possible. In the unlikely event that you receive a damaged product, please ensure the following:
– If the damage is evident at the time of delivery, make note of the damage on the courier’s copy of the airway bill and their delivery sheet, as well as on the copy that you retain.
– Please notify ‘Swapnil Saundarya E-store‘ of the damage within five days of receipt of the goods, along with the details of the damage.
– Send ‘Swapnil Saundarya E-store‘ images of the goods with close-ups of the damaged portion (s)
This will help in processing claims in a timely manner.
Please note that as a service to our clients, we insure all the products against damage during transit. However, we do not insure the frames of paintings.
Swapnil Saundarya 